Match new clients to the right clinician at booking
In a group practice the front desk spends a lot of time answering one question: who is the best fit for this person? A routing form moves that decision into the booking flow. The client says what they are looking for, whether they want in person or telehealth, and which age group the session is for. The page then shows only the clinicians who match.
Where several clinicians cover the same specialty, round robin spreads new intakes between them and skips anyone who is full, so the newest therapist builds a caseload without the front desk balancing it by hand.
Separate intake calls, first sessions and follow-ups
Each meeting type has its own length, hours and owner. A 15 minute phone screen, a 60 minute first session, a 45 minute follow-up and a 25 minute medication check-in can all live on one booking page, and each client sees only the types that apply to them.
Buffers between sessions give clinicians time for notes. Time zones are handled automatically for telehealth clients who travel or live in another state.
- Routing by specialty, age group and in person or telehealth
- Round robin for new intake calls across clinicians
- Meeting types for screens, first sessions and follow-ups
- Reminders with reschedule and cancel links to reduce no-shows
- Buffers and working hours per clinician
- Your logo and colors, on your own domain with the Team plan
Fewer no-shows without more front desk work
Empty appointment slots are the most expensive thing in a practice. Automatic reminders go out before each session with a one click reschedule link, so a client who cannot come moves the slot instead of ignoring it. The released time shows up as available the same minute. The tactics are covered in how to reduce meeting no-shows.
HourMeet is a scheduling tool, not a clinical records system. Keep session notes and sensitive health details in your records software, and use the booking questions for logistics such as specialty and format. How HourMeet protects account data is described on the security page.
Flat pricing for the whole practice
Group practices add associates, interns and part time clinicians through the year, and per seat tools charge for each of them. HourMeet charges per team. Starter costs $49 per month for up to 5 team members. Team costs $149 per month for up to 20 members and adds round robin, routing forms and own domain branding. Business costs $499 per month for up to 75 members and adds SSO and an audit log. Yearly billing is 50 percent lower.
A practice with three or four clinicians fits Starter. A practice that wants routing by specialty and shared intake belongs on Team. The cost logic is worked through in scheduling software pricing per seat versus flat.
Clients who are still looking for a clinician often start with a search, for example finding licensed local therapists, and a clear booking page on your own site is what turns that search into an intake.